Returns & Refunds – Zayra Noor

At ZAYRA NOOR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused, unworn, unwashed and in its original condition.
All original tags, labels, and packaging are intact.
You provide your order number or proof of purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

Sale, clearance, or promotional items.
Customized or made-to-order products.
Products that have been worn, washed, altered, or damaged after delivery.
Items returned without original tags or packaging.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Cash on Delivery (COD) Refunds

As ZAYRA NOOR primarily offers Cash on Delivery (COD), approved refunds will be issued through one of the following methods:

Bank Transfer
EasyPaisa
JazzCash
Store Credit (if preferred by the customer)

Refunds are typically processed within 7–10 business days after the returned item has been received and approved following our quality inspection.

Return Shipping

If the return is due to our mistake (damaged, defective, or incorrect product), ZAYRA NOOR will bear all return shipping charges.
If the return is requested due to a change of mind, incorrect size selection, or personal preference, return shipping costs will be the customer’s responsibility.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. Customers may request a return after delivery if the item meets the eligibility criteria outlined in this policy.