At ZAYRA NOOR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent exchange process under the following terms.

Eligibility for Exchange

Products are eligible for exchange if:

  • The exchange request is submitted within 7 days of receiving the order.
  • The item is unused, unworn, unwashed and undamaged.
  • All original tags, labels, and packaging are intact.
  • The original purchase receipt or order confirmation is provided.

Non-Exchangeable Items

The following items cannot be exchanged:

  • Products purchased during clearance or final sale.
  • Customized or made-to-order items.
  • Items damaged due to misuse, improper handling, or normal wear and tear.
  • Products without original tags or packaging.

Size Exchange

If you wish to exchange your item for a different size, we will gladly assist, subject to stock availability. If the requested size is unavailable, our customer support team will offer suitable alternatives.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support with clear photos of the product and packaging.

After verification, we will arrange an exchange at no additional shipping cost.

Exchange Process

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide your order number and reason for the exchange.
  3. Our team will guide you through the exchange procedure.
  4. Once the returned item passes our quality inspection, the replacement item will be dispatched.

Shipping Charges for Exchanges

  • If the exchange is due to a damaged, defective, or incorrect product, ZAYRA NOOR will bear the shipping costs.
  • For size changes or exchanges requested for personal preference, customers may be responsible for applicable courier charges.

Product Availability

All exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product or store credit equal to the item’s value.

Right to Refuse

ZAYRA NOOR reserves the right to decline exchange requests that do not meet the conditions outlined in this policy.

Contact Us

For exchange requests or assistance, please contact us:

ZAYRA NOOR

Website: www.zayranoor.com

Email: support@zayranoor.com

Thank you for choosing ZAYRA NOOR. We are committed to providing premium quality products and exceptional customer service.